Covid measures

We have summarised the most important details below in order to assist you in making your holiday with us as pleasant as possible.

We recommend taking out European travel insurance.
The insurance offers coverage in the event that you, as an insured customer, cannot begin your holiday or you have to cut it short:,
- because you have a high temperature, even if a later test result is negative or you tested positive for COVID-19 without showing any symptoms.
- because you develop COVID-19 symptoms.
- because a close relative or a person living in the same household becomes ill with COVID-19 and your presence is urgently required.
- because a close relative in the common household is sick with COVID-19 and you therefore have to go into quarantine.

If you have any further questions, please do not hesitate to contact us by email, phone or in person.

Cancellation terms

Cancellation up to 3 months in advance free of charges.

- Cancellation less than 3 month before the date of arrival, 40 % cancellation fee of the agreed total price.
- Cancellation less than 1 month before the date of arrival, 90 % cancellation fee of the agreed total price.

Cancellation policy and terms and conditions: The regulations stipulated by the Austrian hotel contract conditions, (Österreichische Hotelvertragsbedingungen (ÖHVB)) will be applied. The regulations are subject to change.

In the case of lockdown or other restrictions, (if arrival is not possible due to closed borders, closed hotels, or closing of the valley), there will, of course, be no cancellation charges.
We recommend taking out European travel insurance.

Measures in the house

- All surfaces of the rooms and the apartment are disinfected before arrival.
- Surfaces such as handrails in the staircase, door handles, front door, ... are disinfected several times a day.
- The disinfectant dispenser is located in the entrance area.
- As long as the Covid measures are active, access to Lux is only possible for registered house guests.
- Online check-in is recommended.

General

Follow the distance rules and wash or disinfect your hands several times a day.

You can read about the measures taken by the cable cars at this link.

You can read about the general measures at this link.